Effective Date: 07.04.2025

These Terms of Service (“Agreement”) govern your use of the virtual assistant services (“Services”) provided by DIORDIJEVS ILJA, a company that offers remote administrative support and task management solutions to individuals and businesses.

By accessing or using our Services, you agree to be bound by this Agreement. If you do not agree with these Terms, please refrain from using our Services.

1. Services Provided

DIORDIJEVS ILJA offers a range of virtual assistant services, which include but are not limited to:

• Administrative tasks
• Calendar management
• Email management
• Customer support
• Data entry and analysis
• Social media management and support
• Research and other task-specific services

2. User Responsibilities

As a user of our Services, you agree to:

• Provide accurate, complete, and up-to-date information when requested.
• Use the Services only for lawful purposes.
• Not use the Services to engage in illegal, harmful, or unethical activities.
• Communicate your needs and expectations clearly to help us deliver the best possible service.

3. Payment and Fees

• Fees: You agree to pay the applicable fees for the Services as outlined in your Service Agreement or pricing plan.
• Payment Terms: Payment for the Services is due according to the agreed payment terms. Late payments may result in suspension or termination of Services until payment is received.
• Refunds: Refunds are subject to the terms of your specific Service Agreement. Please refer to the Agreement for refund conditions.

4. Service Availability

While we make every effort to ensure our Services are available 24/7, we cannot guarantee uninterrupted access. Service outages may occur due to maintenance, technical issues, or other unforeseen circumstances. We will notify you of any scheduled maintenance in advance.

5. Confidentiality and Data Security

We take the confidentiality of your information seriously. We will not share or disclose any confidential data without your consent, except as required by law. We use secure methods to protect your personal and business data, including encryption and other security practices.

6. Limitation of Liability

Our liability is limited to the maximum extent permitted by applicable law. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our Services, including but not limited to lost profits, data loss, or business interruptions.

7. Termination of Services

Either party may terminate this Agreement at any time by providing written notice. Upon termination, you are responsible for paying for any Services rendered up until the termination date. We may also terminate Services immediately if you breach any of these Terms.

8. Changes to the Terms

We may update or modify these Terms of Service at any time. Changes will be posted on our website or sent via email. You are responsible for reviewing these Terms regularly to stay informed of any updates.

9. Dispute Resolution

In the event of a dispute, we will work in good faith to resolve the matter amicably. If we are unable to resolve the dispute, any legal disputes will be governed by the laws of France and will be subject to the exclusive jurisdiction of the courts located in Bordeaux, France.

10. Contact Information

For questions or concerns regarding these Terms of Service, please contact us at:

DIORDIJEVS ILJA
Email: contact@ilja-assist.com
Phone: +33 556 724 942
Website: http://ilja-assist.online