Effective Date: 07.04.2025

At DIORDIJEVS ILJA, we are committed to protecting and respecting your privacy. This Data Protection Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

1. Data We Collect

We may collect the following personal data when you use our services:

• Identity Information: Name, email address, phone number
• Communication Data: Any information you provide when communicating with us via email, phone, or our website
• Usage Data: Information about how you use our website, such as IP addresses, browser type, and device information

2. How We Use Your Data

We use your personal data for the following purposes:

• To provide you with the virtual assistant services you request
• To improve and personalize your experience with our services
• To communicate with you about updates, offers, and customer support
• To comply with legal obligations, such as tax and accounting requirements

3. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases to process your personal data:

• Consent: We obtain your consent when you sign up for our services or contact us.
• Contractual Necessity: We process your data to fulfill our contract with you, including providing the requested services.
• Legitimate Interests: We process certain data to improve our services and to ensure the security of our website.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting obligations. Once your data is no longer needed, we will securely delete or anonymize it.

5. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You can request that we delete your personal data under certain circumstances.
• Right to Restriction of Processing: You can request that we limit the processing of your personal data in certain situations.
• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format to transfer it to another data controller.
• Right to Object: You can object to the processing of your personal data in certain situations.

To exercise your rights, please contact us at contact@ilja-assist.com.

6. Sharing Your Data

We do not share your personal data with third parties unless:

• It is necessary to provide the services you requested (e.g., third-party service providers).
• We are required to do so by law or to protect our rights.
• You have provided your explicit consent.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction.

8. International Transfers

If your personal data is transferred outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

9. Changes to Data Protection Policy

We may update this Data Protection Policy to reflect changes in legal requirements or our practices. Any changes will be posted on this page with an updated “Effective Date”.

10. Contact Us

If you have any questions about this Data Protection Policy or how we handle your personal data, please contact us at:

DIORDIJEVS ILJA
Email: contact@ilja-assist.com
Phone: +33 556 724 942
Website: http://ilja-assist.online